Telecom HardwareChunghwa Telecom Utilizes BEA and HP for Its Customer Service Solution Chunghwa Telecom is an industrial leader of the telecommunication service market in Taiwan. Facing the increasing loading pressure from Telecom Service Trouble Reporting Information System, Chunghwa Telecom decided to look for a better IT technology with acceptable price performance to not only upgrade the current system but also can meet their service innovation roadmap requirement. By applying the advanced Intel Itanium 2-based HP Integrity Server running BEA WebLogic Application for upgrading the "112 Trouble Reporting Information System", Chunghwa, implemented at all major MIS center which covers the north-TWN, the central-TWN, and the south-TWN center, HP Integrity technology has shown both the outstanding performance and cost effectiveness impressively to Chunghwa Telecom users.
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Accelerating the Growth and Profitability of Next-Generation Services This white paper tries to explain the solutions, which will accelerate the growth and profitability of next generation services in the telecommunication industry. The IBM - Integrated Platform for Telecommunications opens the way for service providers to grow their profits from COTS NGN solutions without abandoning their legacy systems. With the IBM - Integrated Platform for Telecommunications, providers can quickly and economically converge disparate voice, data, IP and enterprise technologies solutions on a single, open platform.
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World-Class Call Centers for Real World Profits Switchview Inc. has earned a reputation for delivering some of the most technically advanced and reliable call-center applications. As a developer looking for an operating system partner, Switchview needed several things that would ensure its success in the call-center industry: reliability, speed and scalability. With such requirements, SCO OpenServer Release 5 was the obvious choice.
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SCO and Nuance: Reliability for the New Millennium SCO and Nuance jointly enable customers worldwide to benefit from the reliability and security of the world's No. 1 UNIX system vendor coupled with the industry's preferred natural speech interface software. Customers have deployed systems for applications as diverse as stock trading, travel reservations, personal assistants, telephone banking and call routing. All Nuance deployments share the benefits of high accuracy speech recognition and an easy to use interface that provides fast and efficient service. Using Nuance products in conjunction with open platforms and operating systems such as SCO OpenServer and UnixWare operating systems, customers are ensuring their competitiveness and success in the rapidly evolving global telecommunications marketplace.
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Network Evolution Without Compromise This paper provides a summary edge platform requirements to consolidate all services onto a single IP/MPLS infrastructure and in specific highlights the M320 Multiservice Edge Platform and the Juniper Frame and ATM Service Emulation (J-FASE) toolkit.
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