Telecom Regulation

This paper is important to all service providers looking to reduce operating expenditures and boost revenue through new service deployments or upgrades of existing infrastructures. This paper introduces the AdvancedTCA standard, its benefits, and impact on the industry. By reading this paper, managers and operators at service providers will gain a background in AdvancedTCA and learn how it helps benefit the bottom line for their operations. tech news

Advanced Telecommunications Computing Architecture (AdvancedTCA), the new specification from the PCI Industrial Computers Manufacturing Group (PICMG), has been adopted with the participation of more than 100 companies. It provides the telecom industry with an open, standards-based hardware platform that enables Telecom Equipment Manufacturers (TEMs) to shift their technical resources from the development of proprietary hardware to the more rapid development of new generations of applications and services. This paper provides an overview of the strategic benefits of AdvancedTCA architecture for TEMs highlighted. tech news

This article provides a Cisco blueprint for ensuring secure connectivity in an IP environment. The case is made that voice requires high security standards, equal to those of high-security data applications. An in-depth look at secure connectivity and a detailed strategy for providing one are provided. The strategy must include the following components: trust and identity management, threat management and prevention and defense in depth. tech news

The adoption of IP Telephony continues to be hindered by the lack of unified standards. Unified standards provide interoperability between IP Telephony components ensuring end to end operability for end users. As long as new standards keep evolving, fueled by the debates from different camps, most of the IP Telephony network currently in place will be viewed as isolated islands. This seminar will discuss the pros and cons of two of these disputes. tech news

This paper addresses the evolution of predictive dialing, nuisance calling and related FTC/FCC regulations pertaining to the teleservicing industry. It also provides teleservicers with some techniques that Avaya and its customers have found valuable for controlling nuisance calling rates as well as recommendations for effective monitoring and reporting on compliance results. The aim is to offer teleservicing contact centers the additional resources they need to tackle this latest challenge, recapturing the speed and efficiency of predictive dialing while delivering the highest levels of responsive customer service required by law. tech news