Voice / Data Integration

To improve customer service, companies are turning to innovative firms such as VoiceGenie Technologies Inc. Based in Toronto, Canada, VoiceGenie is a next-generation interactive voice response (IVR) system provider focused on delivering VoiceXML-based speech technologies. An IBM Embedded Solution Provider ESP) Partner, VoiceGenie has found an eager market willing to adopt its products to improve existing call center efficiency and lower costs. Equipped with IBM eServer systems running Linux, VoiceGenie's solutions allow customers the ease and comfort of speaking to an automated system. tech news

IBM Directory Integrator is designed by people with broad experience in the field data integration. It is sometimes referred to it as the optimal trench tool for systems engineers and consultants, because it was designed from day one to deal with the complex and heterogeneous real world. It makes few assumptions about the infrastructure it gets deployed into or the solutions it will be powering, and opens up an entire new playing field for the solution architect. This IBM paper will guide you to an understanding of what IBM Directory Integrator is capable of. tech news

For over 40years, Stevens Industries an Associate-owned industry leading provider of laminated furniture and cabinetry has set the bar for relentless reduction in design-to-delivery cycle times. Like many cutting-edge businesses, Stevens was intrigued by the potential benefits of integrating their voice and data networks, but were uncertain on how to, proceed. Using Avaya Global Services to evaluate its network provided Illinois-based manufacturer, Stevens Industries, a straightforward approach to high performance communications via a converged voice and data network. tech news

Mobile technology is changing the boundaries of the traditional workplace. We examine the ideas and initiatives that are driving mobility, and where theyll take us in the years to come. Mobile technology is continuing to develop towards greater productivity and improved workplace flexibility. Part of this process will require a more seamless means of moving between one network and the other, as well software that adapts to its connection state. Voice over IP technology will gain a stronger foothold, enabling cheap international voice communication wherever there is a wireless network. Hardware devices are also gaining multi-modal interfaces, enabling users to speak, write or type depending on what suits them. Finally, the attitudes and traditions of the traditional workplace are gradually being re-evaluated to embrace the benefits of an increasingly mobile workforce.<!-- mobile technology, workplace, mobility, productivity, flexibility, VoIP, Voice over IP, voice communication, wireless, multi-modal interfaces, mobile workforce --> tech news

ANADIGICS Inc. is a leading supplier of radio frequency integrated circuits (RFICs) for advanced wireless, cable television, and fiber-optic communications markets. The challenge was to reduce supply chain cost and customer delivery cycle time and implement new technology without throwing out legacy systems. The solution was to use multi-tiered solution architecture to maximize the levels of data abstraction like SOAP. SOAP provides an additional interoperability capability between MS-ASP.NET and J2EE business objects running on WebSphere (currently the architecture uses XML). tech news