CRM

Simon Jersey, a subsidiary of German retail group Quelle, is one of the UK's leading corporate workwear suppliers. They wanted to reduce workflow costs and provide exceptional customer service in a high-volume business. After extensive evaluation, total cost of ownership and reliability emerged as the key factors, and based on these criteria the company selected TALENT CRM from Computer Software Group, and upgraded to IBM eServer iSeries Model 820. tech news

While respecting privacy issues, Bank of Montreal had several goals: to maximize customer retention with more timely and proactive customer service, to interact with clients through a wide variety of channels and to have a total overview of each customer's business relationship. A comprehensive IBM customer insight solution was chosen by Bank of Montreal to, leverage existing Customer Knowledge Base and CRM Analytical Environments. The new environment provides business intelligence, CRM and scoring capabilities. tech news

The global economy has evolved rapidly over the past few years. Many industry structures have changed dramatically due to deregulation, new technologies, increasing competition, a shift of power to customers, and increasing globalization. Correspondingly, the amount of data generated and the need for precise information has increased exponentially. Enterprises that can collect data, convert it into information, and act upon it quickly will be the most successful. This marketing white paper describes a solution that combines the Nortel Networks suite of eBusiness applications and services with industry-leading network and information management infrastructure from Nortel Networks and EMC. tech news

Why should your company turn to Unisys for innovative customer relationship management capabilities? We deliver bottom-line benefits like increased customer intelligence, better sales and service performance and enhanced profitability and shareholder value. Unisys has deep CRM experience in key industries, including financial services, consumer packaged goods, retail, life sciences, hospitality and transportation, as well as the public sector. tech news

This Aberdeen Group Executive White Paper examines the role that a comprehensive systems management strategy plays in an enterprise's ability to realize projected CRM gains. The paper considers the return on investment (ROI) implications of BMC's solution set in CRM implementations and gives guidance to those charged with developing a business case for these solutions. Focusing on CSS and SFA, the paper also explores BMC's competency in managing the Siebel environment. tech news