Sales Force Automation

Blue Rhino hooked up with another Winston-Salem company, Integrated Solutions International, LLC, to get the complete solution it needed. Integrated Solutions has specialized in providing workforce automation solutions since 1992. Its platform-independent Application Framework and MobileConX Communications Infrastructure products were used as a base to create a tailored route accounting solution for Blue Rhino. The field hardware solution features O'Neil Product Development's microFlash 3t 3-inch-wide thermal printers. tech news

The great sales force expansions of the last few years have delivered mixed results for pharmaceutical and life sciences organizations. The growing influence of managed care and increasing physician resistance to the traditional detail are just a few challenges limiting ROI. Contrary to the beliefs of some industry observers, sales reps aren't being replaced by technology, but their efforts are being complemented by e-detailing, brand Web sites, targeted campaigns, and multimedia call centers, each of which will play increasingly significant roles in a diverse marketing mix. Sales force effectiveness is no longer the sole responsibility of the reps, and shouldn't be thought of simply in terms of productivity or efficiency issues. tech news

HomeBanc Mortgage Corporation is the largest independent mortgage lender in the Southeast, United States. The financial institution is serious about assuring that business-critical applications are available and performing optimally. After comparing several application performance products, HomeBanc made a clear-cut decision to purchase Compuware Vantage and QACenter Performance Edition to help ensure greater application service management and load performance of their business-critical applications. tech news

At a certain point, linear expansion of an IT infrastructure begins to deliver diminishing returns. BEA had reached that point by 2003 and realized that radical change was necessary. BEA implemented an end-to-end architecture utilizing a set of Enterprise Infrastructure Services (EIS) built on BEA WebLogic Platform 8.1. The EIS architecture is designed to support applications that will make BEA's sales force more effective and productive, and enable timelier, more proactive customer support. tech news

Today's enterprises are increasingly turning to real time web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum web support application will provide multiple channels of support that quickly and reliably manages complex support calls, web-self service escalations, and on-going communication. tech news