Voice Recognition

Speech is playing an increasingly important role in both the enterprise and service provider market segments, making it one of today?s fastest-growing technology areas. Improvements in advanced speech recognition technologies have brought new applications into mainstream use - particularly in the area of open, standards-based approaches using Voice Extensible Markup Language (VoiceXML). The major goal of VoiceXML is to bring the advantages of Web-based development and content delivery to voice-enabled business applications. VoiceGenie, Intel, and ScanSoft have teamed up to produce a VoiceXML solution that provides telecommunications service providers and enterprises with a flexible framework for improving customer service and contact center operations while reducing the associated expenses. tech news

Avaya Speech Applications Builder is the rapid service creation platform for developing and supporting Avaya Interactive Response voice applications. The platform is built from the ground up for Systems Integrators and application developers who need to create reliable, high-quality applications cheaply and quickly. This document provides an overview of Avaya Speech Applications Builder. tech news

As more users of applications and information are moving to a "mobile environment" it is becoming critical to provide multiple channels of access. Users may access necessary information and tools via the web, PDA or even a mobile phone. The focus of this webinar is to discuss how to write voice applications and how to leverage existing application infrastructure to do it. Key technology reviewed will include the emerging voice development standard VoiceXML, the Media Resource Control Protocol for speech integration as well as BEA's WebLogic Workshop IDE and HP's VoiceXML platform, the OpenCall Media Platform (OCMP). tech news

Voice technology for the warehouse has come a long way. Early speech recognition systems were hardware-focused, typically mimicking the functions of a scanner - they were vocal collection systems limited primarily to capturing SKU numbers and quantities. When voice technology is in place, workers are ?wired up and connected? throughout entire activities - not just the part when data is captured. Newer solutions for voice-directed picking capitalize on this fact with more advanced, people-centric software. This paper concentrates on the dimension of Personalization, explaining why it is essential to workforce optimization. tech news

Lighthouse wanted to find another way to effectively train Visual Rehabilitation Assistants who come from diverse ethnic, age and disability categories. In the past, VRAs were trained onsite at the Lighthouse facility in New York City over a period of 4 months. This proved to be a very costly and inconvenient training method, which inevitably put a strain on the lives of trainees during their relocation. Knowing that their students may not be able to afford assistive technologies, Lighthouse designed a text to speech feature using Flash, which automatically converts text information to speech. tech news